Anti-virus programs should never be configured to scan Outlook’s e-mails. Reportedly, there have been many instances, in which an Outlook user finds PST file damaged or some e-mails missing because an anti-virus was setup to scan the incoming and/or outgoing Outlook e-mails. Thus, if you use Outlook for some special purpose like receiving business e-mails, it is highly recommended to keep a backup of your valuable e-mails. If present, deleted emails can be recovered from ‘Deleted Items’ folder. But if the anti-virus software has deleted them permanently, the only solutions are e-mail backup and a Deleted Email Recovery utility.
Here is a realistic problem that illustrates such events. You use Microsoft Outlook to send and receive critical e-mails. Each time you receive a notification that a new e-mail has been received, it is immediately deleted from the Inbox without being read. When you open the Inbox expecting to read the received e-mail, it is nowhere in your Outlook personal folder.
On examining the issue further, you find that the sender of your e-mail receives a revert e-mail with a subject line including alphanumeric codes like E1 or E6. The revert e-mail mentions that the e-mail has been deleted from receiver computer without being read.
Causes and Solutions
· Most likely, such situations root from an anti-virus software that is configured to scan all incoming and receiving e-mails of Outlook. In such situations, e-mails are permanently deleted without going to ‘Deleted Items’ folder. To prevent further issues, you should disable the anti-virus scanning for Outlook e-mails.
· Sometimes, an Outlook rule defined for deleting all incoming e-mails can also cause the problem. You should locate such a rule and delete it.
To recover permanently deleted e-mails, you can either request the sender to send the e-mail again or use a third-party Deleted Mail Recovery utility to recover it. The third-party Deleted Email Recovery software can scan an Outlook PST for all deleted items and restore them at a safe location in a readable format. Since these tools are user-friendly, you can use them easily without any hassle.
Stellar Phoenix Deleted Email Recovery is a comprehensive solution for recovering deleted e-mails from Outlook PST that have been removed from ‘Deleted Items’ folder or have been permanently deleted. This Deleted Mail Recovery software supports MS Outlook 2007, 2003, 2002, and 2000. The software features an interactive display plus advanced options.
